Complaints

SPARK values your feedback, both positive and negative. If you wish to make a complaint about a SPARK programme, service or general issue, we encourage you to contact us through our complaint form. All information received through our complaint form is confidential. Upon submission of your complaint, you will receive a confirmation email. If you do not receive a confirmation email, please send an email to spark@spark-online.org, indicating ‘complaint’ in the subject line of the email.

Your complaint will be responded to within 14 working days.

If your complaint is submitted in English, please reference: Yannick du Pont, and if it is written in Arabic, please reference Islam El-Ghazouly.